MCO Plan Matrix
A comprehensive one-stop resource for critical New York State Medicaid Managed Care and Medicaid Advantage Plus plan information searchable by region, county, or plan.
Tools
Billing Tool
An interactive UB-04 form that highlights the requirements for submitting a clean claim for each Managed Care Organization.
Assessment Resource Guide for Working with Youth and Families
This resource guide outlines standard elements in assessing youth and their families and reviews how behavioral health providers might synthesize and integrate information obtained during the assessment process in a comprehensive written format.
Tools Library
A Clinician’s Tip Sheet for Working with Child Trauma Survivors
This quick reference guide highlights information and practice suggestions that can support and deepen your therapeutic relationship when working with young trauma survivors.
A Clinician's Tip Sheet for Working with Trauma
This brief guide outlines components of a trauma responsive approach to care that any clinician can use to support people in their journey to healing, recovery and building resilience.
Adverse Childhood Experiences (ACEs) & Parenting: Information for Caregivers Brochure
This resource is intended to raise awareness and facilitate a conversation on how to identify and support an intergenerational approach to break the transmission of trauma with the goal of healing.
Because trauma and adversity are very common, this brochure can be shared across diverse locations including behavioral health sites to child welfare centers to schools and community centers.
Benchmark Modeling Tool
The Benchmark Modeling Tool is an Excel based fiscal model designed for use by Outpatient clinics. As of February 2024, an updated MHOTRS Financial Modeling Calculator has been developed. Please use the link below to navigate to the new tool.
Building Confidence in Youth as a Youth Peer Advocate
Self-confidence is essential in order for youth to develop into successful adults, as this helps them better relate to peers, perform better academically, and make informed, safer decisions. In this toolkit we will address the importance of self-confidence, challenges to ones’ self-confidence and practical tips to use when working with youth.
View the Building Confidence in Youth as a Youth Peer Advocate Tool!
Building Resilience in Transgender Youth: A Resource for Mental Health Providers
This resource accompanies the recent offering, Trauma Responsive and Affirming Practices to Reduce Suicide among Trans and Gender Expansive Youth. It summarizes key takeaways from the conversation, including the disproportionate burden of mental and behavioral health challenges experienced by trans and gender expansive youth. Affirming, trauma informed, and gender-affirming practices to build resilience among trans and gender expansive youth are shared to support the needs of this community.
View Building Resilience in Transgender Youth: A Resource for Mental Health Providers
Caregiver's Guides
Share these Caregiver's Guides with caregivers and families to help them better understand their children's experiences, conditions, and treatment.
A Caregiver's Guide to Anxiety in Children
A Caregiver's Guide to Children and Trauma (English & Spanish)
A Caregiver's Guide to Conduct Disorder
A Caregiver's Guide to Depression in Children (English & Spanish)
CFTSS LPHA Recommendation Infographic
Details the steps Licensed Practitioners of the Healing Arts should take when recommending a youth for Children and Family Treatment & Support Services.
CFTSS Productivity Tool
Excel-based financial tool to help providers to identify their volume, service mix, productivity standards and operating expenses for Children and Family Treatment and Support Services (CFTSS)
Community-Delivered Services Planning Workbook
The Community-Delivered Services Planning Workbook is designed as a guide to help providers ensure their program models and practices reflect current best practices for working in the field. The workbook is intended for both experienced providers as well as those new to this way of providing services.
Conversation Guide for Employment
An easy to use guide to talk with individuals seeking treatment about the value of employment
CORE Implementation Toolkit
Developed in partnership with NYAPRS and CCSI, this toolkit contains resources helpful to providers around the implementation of CORE. A brief description of each resource and its intended audience is also included.
Coordination of Benefits (COB) Resources
Resources for Coordination of Benefits (COB), billing rules, using zero-fill for individuals with dual coverage (Medicare and Medicaid), and information from Medicaid Managed Care Plans (MMCPs).
Coordination of Benefits (COB) and Billing Rules for Individuals with Dual Coverage
Coordination of Benefits (COB) Information from Medicaid Managed Care Plans (MMCPs)
Data: Identifying Critical Metrics and Current Gaps
These tools are designed to help organizations identify new critical data points and understand areas of strengths and opportunities as it relates to their agency's current data practices.
The goal of these tools is to help agencies better evaluate their performance and efficacy. These tool were released as part of the Data: Beyond the Tip of the Iceberg series.
Data Metrics Grid (aka Data Matrix)
This tool is designed to help leadership identify and select critical data points/metrics to better evaluate their agency's performance and effectiveness of their work across a variety of data domains and by staff roles. Additionally, this tool will help build general staff understanding of their own performance and effectiveness related to the agency's selected metrics
Data Gap Assessment
Upon completing the assessment, agencies are provided a visual representation of how they scored in each domain, as well as a list of areas agencies should focus on.
Defining Important Concepts with Animations
CTAC has developed three animated videos on implicit bias, microaggressions, and caregiver perspectives.
Implicit Bias: What it is and Why it Matters
Implicit Bias: What it is and Why it Matters: Video Discussion Guide
Understanding Microaggressions and Their Impact
Understanding Microaggressions and Their Impact: Video Discussion Guide
Documentation Done Right Workbooks
Documentation Done Right is a set of workbooks designed to share best practices in documentation and provide users with exercises that provide an opportunity to practice these skills.
Documentation Done Right Part 1: Introduction
Documentation Done Right Part 2: Workbooks
Documentation Done Right Part 3: Tip Sheets
Documentation Done Right Part 4: Additional Resources for Peer Support Delivery
Electronic Health Record RFI/RFP Template
Explore the adoption of an EHR system, upgrade current electronic health software, or consider software capacities your organization may want to leverage
Engaging & Empowering People in Recovery: A Provider's Guide
This Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery.
This Guide is designed to serve as a resource for engaging and empowering people in their own mental health recovery. This Guide will support your practice, as you work in collaboration with individuals, in the achievement of their goals.
Family Alignment: The First 30 Days Checklist
A checklist intended to help providers ensure they are utilizing best clinical practices during initial evaluation sessions.
Review each statement on the checklist to see how well you are doing with each family. At the end, identify at least one area to improve upon and plan an action step for improvement. [Note: Many of these same practices can be used throughout treatment.]
Family Driven-Care
CTAC has prepared these resources to promote family-driven practice. The Guiding Principles and Tips can be helpful for supervisors, clinicians and families to build a transparent, trusting and collaborative relationship. The Supervision Strategies support supervisors in modeling best practices that can be implemented by supervisees working with families.
Five Questions As You Transition to Managed Care
Highlights critical areas of managed care readiness and tips for providers.
Health Home Information
Use the linked tool below from the New York State Department of Health to find a Health Home that serves your county or to learn about each of the Health Homes.
How to Support the Application of Intersectionality in Mental Health Services
This tool supports mental health providers in the practical application of intersectionality, to provide effective mental health service delivery and care that addresses mental health inequities.
View the How to Support the Application of Intersectionality in Mental Health Services Tool
Interactive Online FAQ
Answers common questions regarding managed care billing, contracting, utilization management, outcomes, and more.
Key Messages to Communicate In Services
Incorporate these key messages in the engagement, assessment, and treatment process to reinforce, validate and empower.
Liberation Psychology with Youth and Families
This liberation psychology tool aims to address oppressive systems and understand their impacts on the individual and community. Clinical recommendations are provided on how to incorporate tenets of this framework with youth from racially and ethnically marginalized backgrounds using an intersectional approach.
Managed Care Consultant Directory
The consultant directory lists available professionals to consider for individualized managed care support.
Managed Care Glossary of Terms
Interactive online glossary of frequently used managed care terminology. Includes a printable top acronyms "cheat sheet."
View Language Guide
Medicaid Managed Care Provider Readiness Assessment
Helps providers to assess organizational readiness for managed care across eleven critical domains.
Online completion of this readiness assessment has ended but please continue to use this as a resource/checklist.
Mental Health Moment Tip Sheets
These quick reference guides highlight information and practice suggestions that can enhance and deepen your knowledge on emerging topics. Topics include facilitating collective healing and shared resilience, attending to the youth mental health crisis, being a climate-aware provider, and supporting and retaining frontline workers. Additionally, lists of topic related resources are available.
Each individual link will direct you to the topic specific webinar training page. You can access and download the tip sheet via the orange link on the top right of the training page.
The Current Youth Mental Health Crisis
The Impact of Climate Change Concerns on Youth Mental Health
Meeting the Needs of Frontline Workers: Addressing the Great Resignation
Narcissistic Personality Disorder
The Trauma of Fatphobia and Weight Stigma: Bias in Clinical Spaces with Youth
Eating Disorders, Historical Trauma and Harm Reduction in Black, Indigenous, and Youth of Color
Mental Health Outpatient Treatment and Rehabilitative Services (MHOTRS; Article 31 Clinic) Program Financial Modeling Calculator
This tool is designed for MHOTRS Programs (Article 31 Clinics). The tool will allow you to identify your key cost and revenue drivers and will help you better understand how service volume, service type, operating cost and reimbursement rates affect your bottom line.
Mindfulness: A Young Adult's Guide to Meditation
This guide provides people with simple techniques and practices to use in their everyday lives to help regulate, relieve stress, and even take control of their lives.
Output to Outcomes
A comprehensive assessment measures database designed specifically for behavioral health providers.
P.E.N. Guide
Your agency's cheat sheet to managed care contracting. Prepare, Evaluate and Negotiate your contract with Managed Care Organizations.
Policy and Procedure Workbook
Well-detailed policies & procedures serve as valuable communication tools for the efficient implementation of all business operations within the organization and for reducing operational error and oversights.
Clear policies and procedures empower your workforce and ensure consistency in service delivery through the clear understanding of their roles and responsibilities. Your policies and procedures reflect your organization’s best practices, standards for how work is to be performed, and core business process descriptions.
In a pre-recorded webinar, Edye Schwartz reviews the Policy and Procedure workbook, which can serve as a guide and model for the development and implementation of policies and procedures within organizations. The workbook was developed in partnership with MCTAC & NYAPRS and is a continuation of the Power of Policies and Procedures series.
Revenue Cycle Management & Billing Tools
Three easy to use guides to help your organization bill smoothly.
RCM Best Practices Tool
Maps out key Revenue Cycle Management practices at various stages in service provision, gives advice for how to accomplish these tasks and notes how these practices might relate to claim fields and/or denial codes.
Top Denial Reasons Cheat Sheet
A compilation of the most common denial reasons so that providers can safeguard against these errors and resolve denials as needed.
Billing and RCM Tips for Working with Medicaid Managed Care Plans
This one-pager lists practices that are critical towards helping your organization maintain a fruitful relationship with MMCPs to make billing as smooth a process as possible.
Session Feedback Form
Utilize the Session Feedback Form to hear about the experience of your clients and incorporate feedback into your service delivery.
Supporting a Young Person Who May be Considering Suicide: Information for Parents and Caregivers
As Suicide Prevention Month comes to a close, we recognize the urgent and continued need to identify and support youth. Therefore, we have developed a brochure for you to help parents and caregivers work through concerns they may have about discussing suicide with the young people in their lives and to be more effective in having these all too important conversations.
Supporting Family Peer Advocates: Working with Survivors of Domestic Violence and Intimate Partner Violence
This guide provides information on (DV/IPV) and tips within the scope of work for FPAs supporting children and caregivers in difficult situations.
Supporting Staff and Clients Following a Death by Suicide
This tool provides provides practical suggestions to those working in human services organizations about how to address and manage the impact of a client’s death due to suicide on staff members and clients.
View the Supporting Staff and Clients Following a Death by Suicide Tool
Supporting Children and Youth with ADHD: A Guide for Caregivers
This tool provides information on what ADHD is, including the signs and symptoms, and how it can impact youth and children. Also included is a list of tips for caregivers on how best to support children and young people with ADHD.
Skills in Action
CTAC has created three Skills in Action videos focused on validation, reflective supervision, and nurturing trust.
Talking to Children and Youth about Mass Shootings: A Guide for Caregivers
This guide for caregivers provides helpful tips on how to discuss violent events with children and youth.
Telehealth Considerations for Best Practices: Working with Youth and Families
This tool reviews five core areas along with best practices specific to telehealth. Providers can use this guide as a continuous evaluation of the needs, preferences, appropriateness for, and clinical effectiveness of telehealth.
View the Telehealth Considerations for Best Practices: Working with Youth and Families Tool
Tips for Providers: Helping Children and Youth Cope with Collective Grief
CTAC has prepared this useful resource to promote the keys to having supportive and constructive discussions of stressful and potentially traumatizing events with children and youth experiencing collective grief.
Trauma-Responsive Telehealth for Children, Adolescents and Their Families
This resource provides information on trauma-responsive telehealth concepts and practice guidelines. It also contains links to helpful tools to consider implementing culturally-responsive trauma-informed care in virtual practice.
View the Trauma-Responsive Telehealth for Children, Adolescents and Their Families Tool!
Workforce Priorities Quality Care Toolkit
This comprehensive toolkit can help guide your organization when selecting, interviewing, and evaluating potential candidates.
It was developed during the Workforce Priorities: How to Attract, Hire, and Retain the Right People for Today's Behavioral Health World Webinar Series